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Frequently asked questions (FAQ)

 

What is SkyBooker.com?

An online travel site providing competitive air fares to travellers in US & Canada. SkyBooker.com provides most accurately priced available airline tickets with real-time and robust search results in seconds. SkyBooker wants to help you find a cheap flight deal - every time you search for flights.

 

Is it safe to buy online?

Here at SkyBooker.com we use the latest in technology to keep your information safe and secure. We use 256-bit encryption technology to securely encrypt your data, and we DO NOT store any sensitive information on our servers. Your booking once done, is processed by our partners, and their support team would further contact you and seek your confirmation.

 

What are your payment rules and requirements?

All Airfares must be paid in full at the time of booking by credit card only, regardless of how far in advance of the travel date they are booked. Please note SkyBooker.com reserves the right to delay issuance and/or release of any travel documents until full payment is secured. Your booking once done, is processed by our partners and their support team would further contact you and seek your confirmation and send your final confirmation.

 

How do I know my flight booking is confirmed?

When you have completed your flight booking, you will reach the confirmation screen (your flight booking is only complete once you reach this page). It is advisable to print this page out and keep it for your records. You will also be sent a confirmation email shortly afterwards. Both the email and the confirmation page contain details and the price of your flight booking along with the invoice number. You should quote the invoice number if you need to get in touch with us at anytime.

 

What are e-Tickets and why should I use them?

Electronic tickets or e-tickets are now offered by the majority of airlines. An e-ticket confirms your airline ticket purchase without requiring a paper record; the only record of an e-ticket sale is in electronic form in the airline's computer system. Please note: Some airlines still issue paper tickets for some flights. If you receive a paper ticket, which is a cardboard ticket/coupon in a wallet, you must present this at the airport check-in counter or you will be unable to board your flight. If you are unsure whether you have a paper or e-ticket, please contact support@skybooker.com If you have an e-ticket, it offers the following advantages: E-tickets allow you to travel without a paper ticket, eliminating the worry of leaving your tickets behind. You do not have to wait for your tickets to arrive.

 

Are there special flight prices for infants?

Infant fares can vary between the airlines, although they are usually 10% of the quoted adult fare plus taxes. Child fares are usually 75% of the quoted adult fare plus tax.

 

How long before my departure do I need to check-in?

International flights - check in at least 3 hours prior to departure Domestic flights - check in at least 2 hours prior to departure Boarding usually begins 45 minutes prior to departure. Some airlines now allow you to check in online. Please check your airline's website for details. Note: If you arrive at the airport later than your specified check-in time, we will not accept responsibility if you are unable to travel.

 

What is a schedule change?

From time to time an airline may change the times/route/dates of your flight. If the time changes by more than 40 minutes then we will contact you to notify you of the change. This will be via e-mail or mail. You must reply to accept the change by e-mailing support@skybooker.com You must reply within 14 days of receiving your notification. Failure to do so may invalidate your booking.

 

Can I book a flight for an unaccompanied minor?

Unfortunately we are unable to book any children travelling alone. Please note that some airlines do not permit anyone under 16 years of age to travel alone.