|•||Confirmation will be received at time of booking|
|•||Children must be accompanied by an adult|
|•||Must be 4-years-of-age or older to zip|
|•||Guests not zipping but accompanied by 2 or more paying zippers may access the garden and waterfalls for free|
|•||No refunds will be issued for no-shows or late arrivals|
|•||Zipping requires closed-toe shoes|
|•||Not recommended for pregnant women or people with back or neck problems.|
|•||Involves a small amount of walking on uneven surfaces|
|•||Weight limits: minimum 35 lbs; maximum 275 lbs|
|•||Not wheelchair accessible|
|•||Travelers should have a moderate physical fitness level|
|•||This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund|
|•||This tour/activity will have a maximum of 20 travelers|
|•||Face masks required for travelers in public areas|
|•||Face masks required for guides in public areas|
|•||Hand sanitizer available to travelers and staff|
|•||Social distancing enforced throughout experience|
|•||Regularly sanitized high-traffic areas|
|•||Gear/equipment sanitized between use|
|•||Transportation vehicles regularly sanitized|
|•||Guides required to regularly wash hands|
|•||Regular temperature checks for staff|
|•||Paid stay-at-home policy for staff with symptoms|
|•||Contactless payments for gratuities and add-ons|
|•||Face covering is required where social distancing is not possible.|
Zipline team was amazing, fantastic experience from check-in to final zip! Seamless, organized and worked together like a well-oiled machine. We had an amazing time experiencing zip lining over Umauma falls, despite the rain. Would definitely recommend and will be back next trip to the Big Island!
The team was incredibly experienced and made the experience even more memorable! I would highly recommend this company.
The zip lines were awesome! The staff made it even more enjoyable. They interacted with everyone and made it fun.
We had so much fun zip lining yesterday. The check-in process was
smooth and they assisted all of us with our gears which made me less nervous. The 4 crew members were very professional and skilled. I enjoyed the music they played during the 9-line zip line and the scenery. I definitely recommend this ultimate experience if anyone visits the Big Island of Hawaii.
This was an amazing experience! I have zip lined all over the world and this has by far the best views and best guides!! We had so much fun and the VIEWS are beyond anything I can explain!! A must do!
The staff were proficient and fun! They showed us new ways to do tricks or things to see and pay attention to. The zip lines were great, totally worth your time to do this experience.
The staff was awesome, very helpful, experienced and fun! I definitely highly recommend this adventure tour!
The staff was fun and very caring. They were great at calming everyone nerves. We had a lot of fun. The view was beautiful.
The Umauma 9-Line Zipline Experience was fantastic! My family did another zipline in Maui, but by far this was the most fun and thrilling experience!!! The staffs were attentive to our 7, 10 and 15 yrs old children. Even our kids did up side down and many flips during several ziplining courses! Course 4 is our favorite!!! The views were breathtaking and amazing. Got it on video to show our families and friends back in Southern California. Can’t wait to come back! Would highly recommend this zipline!!!!!
My wife and I decided to go with Umauma Falls because of the great reviews. We were not at all disappointed. The guides were knowledgeable, entertaining and above all, safety was their number one goal. If you go, it would be best to go via independent transportation because getting an uber/lyft there is easy, but getting one back is a little more challenging because the place is out in the country. After ziplining we toured the beautiful botanical garden. It is a very scenic and peaceful environment with the three tier waterfalls in the distance. There is a small gift shop that sells snacks, t-shirts etc. Umauma Falls was a wonderful experience and we encourage anyone who is in Hilo to check it out.
Breathtaking beautiful scenery on this well organised zip line! The guides were very friendly and helpful.
First time .... fabulous!
We had a blast!
Zipping along the waterfalls with the view.
We didn’t get to do the #4 zipline because of the wind😢
The staff was fun and amazing!!