What is SkyBooker.com?
An online travel site providing competitive airfares to travellers in the US, Europe & Canada regions. SkyBooker.com provides most accurately priced available airline tickets with real-time and robust search results in seconds. SkyBooker wants to help you find a cheap flight deal – every time you search for flights.
Is Skybooker.com a member of any reputable travel organization?
Skybooker.com is a member of IATAN and BBB, both widely recognized and reputable Organizations in the US/Canada and Internationally.
Is it safe to buy an online air-ticket?
Here at SkyBooker.com, we use the latest in technology to keep your information safe and secure. We use 256-bit encryption technology to securely encrypt your data, and we DO NOT store any sensitive information on our servers. Your booking once done, is processed by our partners, and their support team would further contact you and seek your confirmation.
What are the payment rules and requirements?
All Airfares must be paid in full at the time of booking by credit card only, regardless of how far in advance of the travel date they are booked. Please note SkyBooker.com reserves the right to delay issuance and/or release of any travel documents until full payment is secured. Your booking once done, is processed by our partners and their support team would further contact you and seek your confirmation and send your final confirmation.
How do I know my flight booking is confirmed?
When you have completed your flight booking, you will reach the confirmation screen (your flight booking is only complete once you reach this page). It is advisable to print this page out and keep it for your records. You will also be sent a confirmation email shortly afterwards. Both the email and the confirmation page contain details and the price of your flight booking along with the invoice number. You should quote the invoice number if you need to get in touch with us at any time.
What are e-Tickets and why should I use them?
Electronic tickets or e-tickets are now offered by the majority of airlines. An e-ticket confirms your airline ticket purchase without requiring a paper record; the only record of an e-ticket sale is in electronic form in the airline’s computer system. Please note: Some airlines still issue paper tickets for some flights. If you receive a paper ticket, which is a cardboard ticket/coupon in a wallet, you must present this at the airport check-in counter or you will be unable to board your flight. If you are unsure whether you have a paper or e-ticket, please contact email@example.com If you have an e-ticket, it offers the following advantages: E-tickets allow you to travel without a paper ticket, eliminating the worry of leaving your tickets behind. You do not have to wait for your tickets to arrive.
Are there special flight prices for infants?
Infant fares can vary between the airlines, although they are usually 10% of the quoted adult fare plus taxes. Child fares are usually 75% of the quoted adult fare plus tax.
How long before my departure do I need to check-in?
International flights – check-in at least 3 hours prior to departure Domestic flights – check-in at least 2 hours prior to departure Boarding usually begins 45 minutes prior to departure. Some airlines now allow you to check-in online. Please check your airline’s website for details. Note: If you arrive at the airport later than your specified check-in time, we will not accept responsibility if you are unable to travel.
What is a schedule change?
From time to time an airline may change their times/route/dates of your flight. If the time changes by more than 40 minutes then we will contact you to notify you of the change. This will be via e-mail or call. You must reply to accept the change by emailing firstname.lastname@example.org. You must reply within 14 days of receiving your notification. Failure to do so may invalidate your booking.
In some cases, there will be schedule changes to flights after the tickets are issued. In order to keep our customers informed about the latest flight timings, we send flight itinerary reminders 7 days, 3 days and a day before the departure of your first flight.
Can one book a flight for an unaccompanied minor?
Unfortunately, we are unable to book a ticket for any child travelling alone. Please note that some airlines who do not permit anyone under 16 years of age to travel alone.
When can one expect my refund in case of cancellation?
When a reservation is cancelled within 3 hours of booking, airfare for the airline portion are not collected and upon request will be fully refunded. These funds will return to your credit card normally within 3-5business days, depending on your banking institutions procedures.
Skybooker may take up to 7-14 days to process your refund depending upon airline terms and conditions for refunds. Once your refund is processed, your financial institution may take up to 10 business days to post the credit to your account, and in some cases up to 2 billing cycles to show the credit on your statement.
Your refund will be processed to your original method(s) of payment
Your Skybooker refund receipt email contains details regarding your refund amount, how, and when you’ll get your refund. If your credit card statement includes a charge from a third party (e.g., a low-cost airline, other suppliers), you will receive your refund from that third party, not Skybooker. Please contact the respective third party regarding refund timelines and related questions.
What are the credit card transaction or currency conversion fees?
All credit card payments are settled at a bank in the US, so for credit cards issued in the US, there will not be a conversion fee. At the time of shopping for an air-fare and on the payment page, the currency U.S. dollar (USD) for US departures, and Canadian dollar (CAD) for all Canadian departures are clearly displayed. Hence there will not be any extra or hidden charges to the users who are paying either a USD or a CAD credit card. To avoid any foreign transaction charges, we settle the payments with US and Canadian banks respectively. But if the credit card is issued in any other country other than US or Canada, there may be a fee for processing purchases which you can verify with your bank. But Skybooker does not charge any extra fee.
Can one pay with someone else’s credit card (third-party) who is not travelling with them?
Due to major credit card scams in the travel industry, we do require additional documents as outlined below:
Authorization letter signed by the cardholder specifying traveller name’s and amount, credit card front and back copy, a valid photo ID of the credit card holder, passport copy of the traveller, are all required when the Credit cardholder is not a family member of the traveller. Please email these documents to email@example.com with PNR number to expedite the issuance of your ticket.
If one purchases Travel Insurance at the time of booking, who should they contact for the claim?
Travel Insurance is provided by CSA TRAVEL PROTECTION. Click here to read more During your trip, emergency assistance is available 24 hours a day by contacting CSA Travel protection’s designated service provider within the USA at (866) 922-0278 or internationally at (202) 974-6480 (collect calls accepted). Please review your policy documents carefully, and if you have any questions about your plan please contact Customer Service Department at (800) 554-9839. CSA policy is 100% non-refundable once issued. it can only be refunded in full if the flight ticket is not issued
Why does Flight ticket prices suddenly increase or decrease?
Have you seen a sudden price increase in some airline tickets? Or have they suddenly become cheaper after you purchased your flight tickets?
It is fair to say that there are widespread confusion and frustration from travellers who cannot understand why flight prices change so constantly.
This group includes happy customers, too. But 99% such happy customers do not leave a positive review for taking advantage of a lower fare. But for travellers, who have to pay a fare difference or are surprised by a fare increase are the unhappy customers.
But it still seems crazy that airfares found one day so often is different the next. We once had a customer tell us that it seems like every time they check a flight there is someone, somewhere spinning a magic wheel that randomly lands on a price.
These questions are legitimate. If you are in the group that can’t explain it, you are not alone. And we would like to try to shed a little light on the topic.
How does the “Price Drop Guarantee” works?
- The price drop is applicable on the same day of your purchase before 11:30 pm EST. After 11:30 pm EST the tickets cannot be changed or cancelled and will be subject to airline penalties
- a) A screenshot of the lower price found
- b) Where did you find the lower price
- c) Amount paid with taxes
- d) Lower price found